tigerair travels FAQ

tigerair travels

frequently asked questions

All Tigerair Travels packages include return airfares and accommodation; however you also have the option of purchasing extras such as car hire, tours, activities and travel insurance.

Our variety of star-rated accommodation options enables you to customise your ideal holiday or quick break, with holiday packages available across all of our domestic and international destinations.

For more information, simply book online or contact our Customer Contact Centre (13 16 45).

• Visit Tigerair Travels online, search, select, book and pay online with your credit card, debit card, Velocity Points, Velocity Points + Pay or Tigerair Australia credit.   

• Call our Customer Contact Centre on 13 16 45 (inside Australia) or +61 7 3119 7097 (outside Australia).

If you require additional assistance contact our Tigerair Travels Customer Contact Centre, which is open 6 days a week. We operate Monday to Friday 0800 to 1800 AEST and Saturday 0900 to 1700 AEST.

A Tigerair Travels booking can be made whenever convenient, just as long as the destination is available. Booking further in advance often gives you the opportunity to snap up more affordable holiday packages. Be sure to register to receive our Tigerair Australia email newsletters so you can be kept up to date of newly released specials. Sign up now!

Tigerair Travels display flights, accommodation, tours, car hire and additional products that are available at the time of your search and booking. If you are searching for a holiday package advertised by Tigerair Travels and not able to locate it, it may be that the package has sold out. Please select options that are showing available or you may choose to search alternate dates. Please contact our Customer Contact Centre on 13 16 45 if you require assistance.

Tigerair Travels charges a card payment fee when paying by credit or debit card. If booking by phone there is a phone booking fee. There are fees also associated with cancellations or amendments. for full details visit the tigerair travels fees page.

We have a wide variety of packages available and pricing is current at the time of quoting.  Tigerair Travels is an instant purchase booking program, unfortunately pricing and availability are not guaranteed until payment has been confirmed.

You may book for up to a maximum of 9 (nine) travellers which include a maximum of 4 children in a single booking (some conditions apply). Please note however that the hotel rates quoted are based on double occupancy, i.e. two Guests in a room. For enquiries on maximum number of Guests allowed per room or special requests such as extra bed, please contact our Customer Contact Centre (13 16 45).

Upon full payment being received for your Tigerair Travels package, you will be sent an email and itinerary confirmation page with your booking details, and be able to manage and retrieve your booking details via our online Tigerair Travels portal.

Please keep a printed copy of your itinerary with you at all times and present it upon check-in at your various stops. Where applicable, you may receive additional information or vouchers for “Travel Extras” booked in your itinerary.

Tigerair Australia does not issue electronic tickets. You cannot board a Tigerair Australia flight using your phone or other electronic device; only paper boarding passes will be accepted. Failure to present a valid boarding pass may result in refusal of travel.

• Visit Tigerair Travels online and retrieve your booking using your 6 digit customer reference number.

• Call our Customer Contact Centre on 13 16 45 (inside Australia) or +61 7 3119 7097 (outside Australia).

Our Tigerair Travels Customer Contact Centre is open 6 days a week. We operate Monday to Friday 0800 to 1800 AEST and Saturday 0900 to 1700 AEST. Please note, as per our terms and conditions you cannot make any changes to your bookings within 48 hours of departure. Additional fees and charges may apply for any changes to your booking.

Tigerair Travels will provide assistance, as far as is reasonably possible and in accordance with our Special Assistance Policy, to our customers who need help in order to travel with us. 

Guests with special needs must notify our Customer Contact Centre at least 5 (five) days before departure. This will help us determine what facilities/services are required, which of these are available at the airports involved and any applicable charges. If you make a booking for travel within 5 (five), please notify the Customer Contact Centre as soon as possible. If you haven’t contacted the Customer Contact Centre, the necessary services/facilities may not be available.

Please see our Medical Conditions and Special Assistance Policy for more information.

You cannot earn Velocity points when making a Tigerair Travels booking.You can redeem Velocity points when making a Tigerair Travels booking.

An infant is a child from one day up to, but not including, two (2) years old and will travel at a cost of $30. It is not possible to purchase a fare or seat for an infant less than 2 years of age. The travelling parent or guardian of an infant must nurse the infant on their lap for take-off and landing and or when the seat belt sign is illuminated. A single adult cannot travel with two children under 2 years of age as each adult can only nurse one infant at any one time.

Proof of age for any travelling infant must be carried at all times - birth certificate or passport will be accepted as form of identification (ID). In the instance when proof of ID cannot be provided when requested, airport staff may / can refuse boarding.

Tigerair Australia A320 and Boeing 737 aircraft are not fitted with bassinets, so all infants and children up to 2 years must be travelling with a guardian or parent (seated on the lap of the adult). A baby car seat will not be permitted on board any aircraft and should be checked in as baggage. Children are classified as persons between the ages of 2 and 11 years inclusive. They are required to occupy a seat onboard our flights and the applicable fare, taxes, fees and charges will apply.

To book a Tigerair Travels package you must be at least 18 years or older.

You can check-in via the web or at our convenient check-in kiosks available for all Tigerair Australia domestic Guests, with the exception of those seated in exit rows who must check-in at the airport. Please ensure you have a copy of your flight itinerary with you or your airline booking reference number, as the web check-in and check-in kiosks require this information as confirmation.

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• Visit Tigerair Travels online and retrieve your booking using your 6 digit customer reference number.

• Call our Customer Contact Centre on 13 16 45 (inside Australia) or +61 7 3119 7097 (outside Australia).

Our Tigerair Travels Customer Contact Centre is open 6 days a week. We operate Monday to Friday 0800 to 1800 AEST and Saturday 0900 to 1700 AEST.

For holiday baggage information such as how much can you take on board, what is allowed as carry-on baggage, oversized and excess baggage, please refer to Tigerair Australia’s Baggage Information Policies.

Tigerair Australia classifies infants as being under 2 (two) years of age, and children as any guest 2 (two) years of age who is not yet 12 (twelve) years of age. For more information regarding our child and infant policies, please refer to Tigerair Australia’s Travelling with Infants and Children’s Page.